Privacy Policy
Last updated: December 15, 2024
At TFL, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our workflow transformation services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when using TFL services, including:
- Name and contact information (email address, phone number)
- Company information and job title
- Account credentials and profile information
- Payment and billing information
- Communication preferences
Usage Data
We automatically collect certain information about your use of TFL services:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Performance metrics and error logs
- Cookies and similar tracking technologies
Workflow Data
When you use TFL to transform your workflow, we may collect:
- Project and task information
- Workflow configurations and customizations
- Integration data from connected third-party services
- Files and documents uploaded to the platform
2. How We Use Your Information
Service Delivery
- • Provide and maintain TFL services
- • Process transactions and billing
- • Customize your workflow experience
- • Provide customer support
Communication
- • Send service updates and notifications
- • Respond to inquiries and requests
- • Share relevant product information
- • Conduct surveys and feedback collection
Improvement
- • Analyze usage patterns and trends
- • Develop new features and enhancements
- • Optimize platform performance
- • Conduct research and analytics
Security & Compliance
- • Protect against fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
- • Enforce terms of service
3. Information Sharing and Disclosure
TFL does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating TFL services, including cloud hosting, payment processing, and customer support. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
4. Data Security
Enterprise-Grade Security
TFL implements comprehensive security measures to protect your data throughout its lifecycle.
Encryption
Data encrypted in transit and at rest using industry-standard protocols
Access Control
Multi-factor authentication and role-based access permissions
Monitoring
24/7 security monitoring and incident response procedures
5. Your Rights and Choices
You have several rights regarding your personal information when using TFL:
Access and Portability
Request a copy of your personal data and export your workflow information
Correction and Updates
Update or correct inaccurate personal information in your account
Deletion
Request deletion of your personal data, subject to legal and contractual obligations
Communication Preferences
Opt out of marketing communications while maintaining service notifications
6. Cookies and Tracking Technologies
TFL uses cookies and similar technologies to enhance your experience and improve our services:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic TFL functionality and security | Session/1 year |
| Analytics | Help us understand usage patterns and improve services | 2 years |
| Preferences | Remember your settings and workflow customizations | 1 year |
7. Data Retention
We retain your information for as long as necessary to provide TFL services and fulfill the purposes outlined in this policy:
- Account Information: Retained while your account is active and for 3 years after account closure
- Workflow Data: Retained according to your subscription plan and data retention settings
- Usage Analytics: Aggregated data retained for up to 5 years for service improvement
- Legal Requirements: Some data may be retained longer to comply with legal obligations
8. International Data Transfers
TFL operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:
Adequacy Decisions
Transfers to countries with adequate data protection laws
Standard Contractual Clauses
EU-approved contracts for international data transfers
9. Children's Privacy
TFL services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:
- We will notify you via email or through the TFL platform
- We will update the "Last updated" date at the top of this policy
- We will provide a summary of key changes
- Your continued use of TFL services constitutes acceptance of the updated policy
11. Contact Us
If you have questions about this Privacy Policy or how TFL handles your personal information, please contact us:
privacy@tfl-services.com
TFL Privacy Office
2847 Innovation Drive
San Francisco, CA 94107
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "Urgent Privacy Request."